Refund Policy

Effective date: October 28, 2026 · Last updated: October 28, 2026

This policy applies to purchases of YouPhoto credit packs unless a different, lawful policy was clearly disclosed for your purchase. Read it with our Terms of Service. Contact support@youphoto.ai about an order or generation problem.

Your statutory rights come first. Nothing here excludes a refund, withdrawal right, price reduction, repair/re-performance or other remedy required by the law that applies to your purchase.

1. Unused credit packs

You may request a full refund within 7 calendar days of a successful purchase if none of the credits granted by that order have been used. We check the order and its credit transactions rather than only your total account balance. If you wish to request a refund, stop spending the relevant credits while the request is being reviewed.

This is our voluntary unused-pack policy. The deadline and unused-credit condition do not override statutory rights or the separate error and non-delivery cases below. We do not automatically refund a purchase merely because you stop using the service or close your account.

2. Used credits and generated results

Once credits from an order have been used, a voluntary full refund for a change of mind is not automatic. Contact us with the circumstances; we will assess technical problems, misleading delivery, unauthorized activity and any rights provided by applicable law. Successful generation does not guarantee that an AI result will match every preference or example. Aesthetic dissatisfaction alone does not automatically establish a technical failure, but you may still raise a quality or delivery concern for review.

Free, bonus or promotional credits have no cash refund value. Credits are not withdrawable money. Expiration of a disclosed validity period does not by itself create a voluntary refund entitlement, subject always to applicable law.

3. Failed, stuck or missing generation tasks

When a task is recorded as failed, the service is designed to restore the credits charged for that task. This restores generation credits; it is not a refund to your payment card. Repeated handling of the same task should not create repeated deductions or restorations.

If credits have not returned, a task remains stuck, or a successful task never delivered an accessible result, email us with the task ID. We will investigate and, as appropriate, restore credits, arrange a retry, or provide a payment remedy required by law. Refreshing or closing your browser does not itself cancel a task or make it refundable.

Provider-hosted files may expire. Download results you wish to keep. A later expired link is assessed against the service and storage terms applicable when you purchased; it does not remove a remedy for a result we failed to deliver as promised.

4. Duplicate charges, non-delivery and unauthorized payments

Contact us promptly if you believe you were charged twice for the same purchase, paid without receiving the purchased credits, or did not authorize a transaction. We will review payment records and correct confirmed errors. Please also notify your payment provider where appropriate. Nothing in this policy requires you to give up a lawful chargeback, fraud report or other payment-dispute right.

We may request information reasonably needed to identify the transaction, protect the account and prevent fraudulent refunds. Never send your password, full card number or card security code.

5. Consumer withdrawal and other mandatory remedies

Consumers in some locations, including the EEA and UK where applicable, may have statutory cooling-off or withdrawal rights for distance purchases, commonly lasting 14 days. The rules differ between digital content and digital services and can depend on what was supplied and what information and consent were provided.

Using credits or accepting these policies alone does not automatically waive a statutory withdrawal right. We will rely on any exception, reduction or proportionate charge only where all legal conditions are satisfied, including any required express request/consent, acknowledgment and confirmation. These policies do not replace a separate consent process where one is required.

To exercise an applicable withdrawal right, email support@youphoto.ai with a clear statement that you wish to withdraw, your account email and enough order information to identify the purchase. No particular wording is required. Any optional form provided by law remains available to you.

6. How to request a refund

Email support@youphoto.ai from your account email if possible, with:

1. Your order ID or payment receipt reference.
2. The purchase date and amount.
3. The reason for your request and, if relevant, the generation task ID.
4. A clear statement if you are exercising a statutory withdrawal right.

Do not include sensitive card details. We aim to acknowledge requests within five business days; statutory response or reimbursement deadlines apply where required. A request is reviewed against the policy disclosed for the transaction and any mandatory law, not a policy change introduced afterwards.

7. Refund processing and credit adjustments

Approved refunds are normally returned through the payment provider to the original payment method in the original transaction currency, unless you agree otherwise or applicable rules require another method. We will initiate the refund without undue delay and within any legally required deadline. The time until funds appear is controlled partly by the payment provider and bank; their processing time is not a basis to deny your rights. Currency conversion differences can arise outside YouPhoto's control.

A full refund reverses the credits or access associated with that purchase. A partial refund or another statutory remedy, where applicable, is assessed individually; we will explain the associated entitlement adjustment. There is no duplicate recovery of both a payment refund and the credits or services being refunded. Unrelated valid purchases are not cancelled solely because another order is refunded.

8. Changes and contact

We may update this policy prospectively and will update the date above. Changes do not retroactively reduce your rights for an existing purchase. If this policy conflicts with a mandatory legal right, that right prevails.

Refund support: support@youphoto.ai
Website: youphoto.ai